Terms of Service

1. The Service Provider

Aeranko is operated by Aeranko AB, a limited liability company incorporated in Sweden (org. nr [XXXXXX-XXXX]), with its registered address at [Registered address, Sweden] ("Aeranko", "we", "us"). For all correspondence regarding these Terms, contact legal@aeranko.com.

2. Scope of Service

Aeranko provides a SaaS platform for AI search visibility analysis (AEO), including visibility tracking across ChatGPT, Perplexity, Gemini, Google AI Overviews and Claude, crawler-telemetry ingest (Ship), content generation, backlink monitoring and reporting. Features available to you depend on your subscription tier and may change over time. We may release, alter or retire features at our discretion, subject to Section 10.

3. Accounts

You must provide accurate, current information when registering and keep it updated. You are responsible for the confidentiality of your credentials and for all activity under your account. You must be at least 18 years old (or the age of legal majority in your jurisdiction) and authorised to bind any entity you represent. One natural person or legal entity per account. Sharing logins or reselling access without our written permission is prohibited.

4. Subscriptions, Billing, Taxes

Subscription tiers and prices are listed at aeranko.com/pricing. Prices are stated in USD and exclude VAT and other indirect taxes unless stated otherwise. For customers in the EU without a valid VAT number, Swedish VAT is added; B2B customers in the EU outside Sweden with a valid VAT number are invoiced under the reverse-charge mechanism.

Subscriptions are prepaid monthly or annually depending on the plan selected. They renew automatically for the same period unless cancelled before the renewal date. We will notify you by email at least 14 days before any price increase takes effect. You may cancel at any time in your account. Cancellation takes effect at the end of the current paid period and you retain access until then. Except where law requires otherwise, paid fees are non-refundable for partial periods.

5. Consumer Right of Withdrawal (EEA and UK)

If you are a consumer resident in the European Economic Area or the UK, you have a statutory right to withdraw from the subscription within 14 days of purchase. By starting use of the Service (including running an audit) during the withdrawal period you expressly consent to immediate performance and acknowledge that this ends your right of withdrawal for any portion already delivered, in accordance with Distansavtalslagen (2005:59) 2 kap. 11 § and the EU Consumer Rights Directive. To exercise any remaining right of withdrawal, email legal@aeranko.com. This section does not apply to B2B customers.

6. Free Audit and Trial Features

The free AI Visibility Audit is provided as-is for evaluation purposes. Results are model-generated estimates and may vary by session, region and platform. We make no guarantees about their accuracy, completeness or commercial usefulness.

7. Intellectual Property

All rights in the platform, its code, UI, algorithms, documentation and aggregate benchmarks are owned by Aeranko AB. You retain ownership of content and data you submit to us ("Customer Data"). You grant us a worldwide, royalty-free license to host, process and display Customer Data solely to operate and improve the Service, and to create anonymised, non-identifying aggregate statistics used for product benchmarking and research. Content generated by the Service on your behalf (articles, reports, optimized pages) becomes your property upon publication.

You are responsible for confirming that content you publish using outputs from the Service does not infringe third-party rights or violate applicable law. AI-generated text may reflect or reproduce material from public sources; we recommend human review before publication.

8. Acceptable Use

You will not use the Service to: (a) infringe intellectual property or other rights; (b) distribute malware or conduct attacks; (c) generate content that is unlawful, defamatory, harassing or sexually explicit involving minors; (d) reverse-engineer, scrape or attempt to derive our scoring or crawler-detection logic; (e) resell the Service without written permission; (f) use outputs to mislead AI engines through coordinated inauthentic behaviour or cloaking. We may suspend or terminate accounts that violate this section, with notice where feasible and without notice for serious or repeated violations.

9. Data Protection

We process personal data in accordance with our Privacy Policy. Where you upload personal data about your end users through the Service, you are the controller and we are processor. A Data Processing Agreement (including standard contractual clauses for non-EEA transfers) is available on request at legal@aeranko.com.

10. Changes to the Service or Terms

We may update these Terms from time to time. For material changes we will notify active account holders by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you disagree, you may cancel before the effective date and receive a pro-rata refund for the unused portion of any prepaid annual fee.

11. Service Availability and SLA

We target high availability but do not guarantee uninterrupted access unless a separate Service Level Agreement is signed. The Service depends on third-party providers (including Google Cloud Platform, OpenAI and others listed in our sub-processor register) and may be affected by their availability. Scheduled maintenance will be announced where feasible.

12. Warranty Disclaimer

Except where prohibited by applicable law, the Service is provided "as is" and "as available". To the maximum extent permitted, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy of AI outputs and specific business outcomes such as improved rankings, citation rates or revenue.

13. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service, whether in contract, tort or otherwise, shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to liability. Neither party is liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost revenue or lost data. Nothing in this section excludes liability for: (i) death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation, (iii) gross negligence or wilful misconduct, (iv) either party's indemnification obligations, or (v) any other liability that cannot be excluded by applicable mandatory law.

14. Mutual Indemnity

You will defend and indemnify Aeranko AB against third-party claims arising from (a) your breach of these Terms, (b) Customer Data that infringes third-party rights, or (c) your use of AI-generated outputs in a manner that violates law or third-party rights. We will defend and indemnify you against third-party claims that the Service, used in accordance with these Terms, infringes intellectual property rights in the EU or US, subject to reasonable co-operation and a carve-out for infringement caused by Customer Data or unauthorised modifications.

15. Force Majeure

Neither party is liable for failure to perform caused by events outside reasonable control, including natural disasters, war, terrorism, labour disputes, internet or utility outages, major third-party provider outages or government action. The affected party will notify the other and resume performance as soon as practicable.

16. Export Controls and Sanctions

You warrant that you are not located in, a national of, or ordinarily resident in a country subject to comprehensive EU or US sanctions (currently Cuba, Iran, North Korea, Syria and the Crimea, Donetsk, Luhansk and Kherson regions), and you are not named on any applicable denied-party list. You will comply with applicable export-control and sanctions laws when using the Service.

17. Termination

Either party may terminate the subscription at the end of a paid period via the account settings or by written notice. We may suspend or terminate for material breach that is not cured within 30 days of written notice, or immediately for breaches of Section 8 (Acceptable Use), legal compliance or payment default. On termination we will retain Customer Data for 30 days to allow export, after which it will be deleted unless law requires longer retention.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Sweden, excluding its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. Any dispute, controversy or claim arising out of or in connection with these Terms shall be finally settled by the courts of Sweden, with Stockholm tingsrätt as the court of first instance. For B2B customers, the parties may agree in writing to arbitrate under the SCC Institute rules (Expedited Procedure for disputes below EUR 100,000), seated in Stockholm, conducted in English. Nothing in this section limits the statutory right of a consumer to bring proceedings in the consumer's country of residence under applicable mandatory law.

19. Miscellaneous

If any provision is held unenforceable, the remainder of the Terms remains in effect. No waiver is effective unless in writing. These Terms, together with the Privacy Policy and any order form signed by both parties, constitute the entire agreement regarding the Service and supersede prior discussions.

20. Contact

Legal: legal@aeranko.com
General: hello@aeranko.com